Refund and Return Policy
At Stark Prints Australia, we are committed to providing high-quality digital products, limited edition prints, unique digital designs, and printed items. Our Refund and Return Policy is designed to be transparent and fair, ensuring our customers have a positive experience while respecting the nature of our products.
Digital Products Policy
- Non-Refundable Nature of Digital Products: Due to the digital nature of our products, all sales of digital items are final. We do not offer refunds or exchanges for any digital products once they are purchased. We encourage our customers to review the product descriptions and previews thoroughly before making a purchase.
Physical Products Policy
- Return Time Frame: Customers who wish to return physical products for a refund must do so within 20 days of the purchase date.
- Condition of Returned Items: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Return Shipping Costs: Customers are responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable.
- Proof of Non-Delivery or Damage:
- Non-Delivery: If the item was never received, customers are required to provide proof of non-delivery. This may include tracking information or correspondence with the shipping provider.
- Damaged Items: If the item arrives damaged, customers must provide evidence of the damage (e.g., photographs) and email it to our customer care team.
- Processing of Refund or Return Requests: Each request for a refund or return will be evaluated on a case-by-case basis. We reserve the right to approve or deny refund and return requests at our discretion.
- Customer Care Contact: For all refund and return inquiries, please contact our customer care team at firstname.lastname@example.org. Our team will guide you through the process and provide any necessary assistance.
- Notification of Policy Changes: Stark Prints Australia reserves the right to modify this policy at any time. We will notify customers of any significant changes through our website or via email.
- Customer Satisfaction: While refunds and returns are not guaranteed and are processed on a case-by-case basis, customer satisfaction remains a priority for us. We encourage feedback and will endeavour to resolve any issues fairly and promptly.
This policy is crafted to ensure clarity and fairness for our valued customers, while also considering the unique nature of our products. At Stark Prints Australia, we are dedicated to delivering exceptional quality and service.